
Frequently Asked Questions
General Information | USMLE Review Course | Surgery Review Course
Institutional Subscriptions | Additional Information
General Information
How do I sign up?
Sign up for our review course by completing your purchase in our store. We accept all major credit cards through Google Checkout. You may view the review courses we have available for purchase at our online store, which you can visit at http://store.clinicalreview.com.
Once you complete your purchase via Google, you must create an account on our website and confirm your e-mail address. Visit http://welcome.clinicalreview.com to get started with this process. Once you create an account and confirm your e-mail address, your account will be manually activated after we review your purchase. This process may take 24-48 hours.
How do I activate my account?
1) Please point your Internet browser to http://welcome.clinicalreview.com. Choose the option that best corresponds to your purchase.
2) Click on New Account and choose your username and password, enter your full name, e-mail address, and location. Ensure that your e-mail program will receive e-mails from clinicalreview.com and validate your registration via the confirmation e-mail you will receive.
3) Please wait 1-2 business days while your account is verified. You will be enrolled in the Review Course during this period. If you experience any difficulties after this time, please contact us for assistance using the form above.
When will my account be activated?
Once you make your purchase and create and verify your website account, your account will be enabled for access to the Review Course within 1-2 business days. It is important that you ensure that your e-mail service is set up to properly receive mail from clinicalreview.com. Please ensure we are on your safe e-mail list.
If your account has not been activated within this period, please e-mail us and include a copy of your receipt from Google.
How long is my account valid?
All accounts are valid for 1 year from the date of purchase. Extended subscription packages are available at significantly reduced rates. Institutional subscriptions are also available with free extensions in certain circumstances. Please contact us for details.
Can I share my account with others?
When you purchase a subscription through Google or as part of your institution, only the purchaser can access the account. Please do not share your account information with others, and take all necessary precautions to protect your password. Our system monitors all accounts and logging in with multiple computers, using the account at the same time as another computer is logged in, or excessive usage may result in revocation of your privileges. If you violate our Terms and Conditions, your account may be canceled without notice or refund.
When will I receive my textbook?
Textbook orders are placed with our publisher within 1-2 business days of your purchase. Most textbooks are shipped within 3-5 business days by United States Postal Service (Priority Mail) or United Parcel Service (Ground). In certain circumstances, we may send your book by USPS Media Mail. Textbooks may take up to 10 business days to arrive, but most customers will receive their books within 5 business days.
Why am I not getting any e-mails from you?
It is possible that you entered your e-mail address incorrectly, or that your e-mail program is treating our e-mail improperly. First, please double check to ensure you have correctly entered your e-mail address with Google and when you created the account on our website. If you received a confirmation e-mail from us to verify your account, then you have successfully completed this first part.
The next thing to check is to ensure that your e-mail program is treating our e-mail as legitimate e-mail. How this is done depends on your particular e-mail service or program. However, all of the major services offer an option to ensure you always receive e-mail from a particular person or domain. Please ensure that clinicalreview.com is on your safe list. It isn't always sufficient to assume this is the case if you have received our verification e-mail. Also, please be sure to check your spam folder.
Finally, all of the instructions you need to ensure your account gets activated are available on our website. We automatically receive all notifications through Google when you complete your purchase and our system activates accounts as soon as your purchase is verified. View the step-by-step instructions here or by visiting http://welcome.clinicalreview.com.
What kind of software do I need to use the review course?
You will need the latest version of:
How can I find my username and / or password?
USMLE Review Course Information
What are the different options available for purchase?
What textbooks are available?
What textbook comes with my purchase?
If you purchased the Comprehensive Review Course, you have the option to purchase at discount a paperback, black and white copy of the Clinical Review for the USMLE that corresponds to your purchase (i.e. Step 1, Step 2, or Step 3). You will always receive the latest edition available. This is the same book that is sold through Amazon.com. Please note that you will receive online access to the pertinent textbooks with your purchase of the Comprehensive Review Course.
If you purchased the Online Review Course, you will not receive a published copy of the textbook. However, you may purchase a copy at your local bookstore, through Amazon.com, or from our store. All of our textbooks are professionally published by industry leaders and are the same as high-quality textbooks you would find in your local medical bookstore.
We occasionally offer other combined programs available for purchase. Please read their descriptions carefully as this will indicate which published textbooks will be shipped to you. If you ever have any questions, please contact us for clarification prior to your purchase.
You also have the option of adding on additional textbooks with your purchase.
What is the pass rate with your program?
We have one of the highest pass rates for the USMLE in the industry. The specific data is below and is based off an objective study that we recently completed. This data is valid for students who signed up for the Comprehensive Review Course and completed the entire program over a six month period.
| | US Students / Graduates | Foreign Students / Graduates |
| USMLE Step 1 | 99% | 94% |
| USMLE Step 2 | 99% | 95% |
| USMLE Step 3 | 99% | 98% |
What kind of scores do students get with your program?
Students that have completed our Comprehensive Review Course have gotten some of the highest scores possible on the USMLE. In recent years, the highest scores we have seen on the USMLE are in the 270s.
How many questions are available in the review course?
In total, there are over 7,500 practice questions available for review. Our questions are carefully vetted and reflect content that has recently appeared on the USMLE. The breakdown of questions is as follows:
| USMLE Step 1 | 3,000 Questions |
| USMLE Step 2 | 2,600 Questions |
| USMLE Step 3 | 2,000 Questions |
Can I go through the questions more than once?
You may go through our practice questions as many times as you desire. Each of the practice quizzes can be repeated as many times as you wish. However, the practice examinations can be taken only once and are intended to be used to compare your performance to that of students and physicians around the world.
Please note that we monitor all accounts for abuse. Only the purchaser is permitted to access their account, and accounts cannot be shared between individuals.
How do I download the audio lectures?
There is a link available at the top of the review course that permits you to download all of our audio lectures. Use iTunes to upload the MP3s to your iPod.
Surgery Review Course Information
Do you separate material for the junior and senior ABSITE?
Questions and review material for the junior and senior ABSITE exams are separated into different courses. With your paid subscription, you have access to both courses, and we encourage residents to review questions in both sections. Those preparing for the junior ABSITE should pay particular attention to the basic science material offered in our review course. Senior ABSITE material is covered in the more clinically-oriented sections.
What is included with the Comprehensive ABSITE Review Course?
The Comprehensive Review Course is a multidisciplinary review course that seeks to improve the fund of knowledge for residents while giving them an opportunity to practice what they have learned through reinforcement and repetition. The course consists of a full-length review textbook that goes through major surgery concepts while following the content outline of the American Board of Surgery. A number of additional textbooks are also available to augment your studying. Over a thousand practice questions are available, each with a detailed explanation. You may complete these questions as many times as you wish. Slide presentations go through important concepts in surgery, and a didactic series permits you to view audio/video presentations on your computer or iPod. All of this is done within a review course that keeps track of your performance and allows you to compare it to that of your peers. Find out more here.
The Comprehensive Review Course includes a printed copy of the Clinical Review of Surgery, ABSITE Edition, online access to all of our textbooks, the ability to print a copy of the High-Yield ABSITE Review, access to the entire slide presentation series, all didactic lectures, and the means to keep track of your scores and progress.
The Comprehensive Review Course also includes access to the weekly reading course in surgery. This course references major textbooks in surgery and reviews major topics on a weekly basis. A practice examination is given every week to test your knowledge based on the reading assignments.
What is included with the Online ABSITE Review Course?
How do I upgrade to the Comprehensive ABSITE Review Course?
If you purchased our textbook from another venue (i.e. Amazon.com or your local bookstore), purchase the Online Review Course and contact us so that we can complete your upgrade. If you have purchased the Online Review Course and wish to upgrade, purchase a printed copy of the Clinical Review of Surgery from our store and contact us so that we can complete your upgrade.
Only subscribers to the Comprehensive Review Course have access to the weekly reading course in surgery.
I bought your book on Amazon.com. How do I get access to the review course?
How can I preview the review course?
View our preview here. You can view a preview copy of the textbook and go through a white paper on the improvement in ABSITE scores of residents who use our product.
What is the weekly reading course in surgery?
The weekly reading course in surgery was designed in conjunction with major surgery training programs around the country. Reading assignments are given in major reference books in surgery, including Cameron's and Sabiston's. A twelve question practice examination is given the same week based off the reading material.
The following week, residents are permitted to review explanations for the correct answers. The weekly reading course also includes summary readings directly from the Clinical Review of Surgery, ABSITE Edition, along with slide presentations, and audio/video lectures. The weekly reading course is a two year process that prepares residents for the ABSITE and surgery board examination.
What textbooks are available for the 2009 ABSITE?
What is the pass rate with your program?
The Comprehensive Review Course for the ABSITE is the most successful multidisciplinary review course available. A recently completed objective study has found a significant improvement in resident performance for those who complete the entire review course. View the study and find out more here.
Residents that completed the entire multidisciplinary Comprehensive Review Course scored up to 32% higher on the 2008 ABSITE compared to their 2007 ABSITE performance. According to program directors, residents that use our review course have a significantly improved fund of knowledge in surgery and have demonstrated superior surgical skills and ability compared to others.
How many questions are available in the review course?
The Junior ABSITE Review Course includes 1,000 practice questions. The Senior ABSITE Review Course includes 1,000 practice questions. The weekly reading course in surgery includes 1,200 questions. The total number of questions is approximately 3,200.
Institutional Purchases
How can our institution purchase this program for our residents?
Institutional purchases are popular among residency program directors who seek to improve the ABSITE scores of their residents and improve their fund of knowledge. We offer significant discounts for institutional purchases. Please contact us directly for the latest pricing information and how to enroll your program.
How do residents who use this program score on the ABSITE?
The Comprehensive Review Course for the ABSITE is the most successful multidisciplinary review course available. A recently completed objective study has found a significant improvement in resident performance for those who complete the entire review course. View the study and find out more here.
What kind of benefits does an institutional subscription offer?
In addition to significant savings, institutional subscriptions permit program directors to monitor the performance of their residents. Weekly reports can be generated regarding resident performance on practice examinations and whether they are meeting their reading goals.
Institutional subscriptions come standard with the weekly reading course in surgery, which augments your existing weekly didactic series. Our questions are vetted by program directors and faculty around the country. Residency programs around the country use our review course to train their residents.
Which residency programs are represented?
Residents from nearly every residency program around the country use our review program to prepare for the ABSITE and surgery board examination. Our weekly reading course forms the backbone of didactic series for several dozen residency programs around the country.
What kind of feedback have you received?
A number of residency programs have signed up for our review course. In addition, residents from nearly every residency program in the United States use our program. Feedback has been overwhelmingly positive and residents come back to use our program every year. The improvement in resident performance after using our review course is a testament to the success of our program. Find out more here.
Our textbook is the #1 selling surgery review book on Amazon.com, and our surgery review course is the most popular option available in the world.
Other Important Information
Are you affiliated with the NBME / FSMB / American Board of Surgery?
ClinicalReview.com and the Surgisphere Corporation are not affiliated with the National Board of Medical Educators (NBME), Federation of State Medical Boards (FSMB), American Board of Surgery (ABS), or with any university or institution. USMLE is a trademark of the NBME and FSMB. NBME is a registered trademark of the National Board of Medical Educators. ABSITE is a trademark of the American Board of Surgery.
Our test preparation products and services cover important concepts for the practice of modern medicine and surgery. We respect the intellectual property of others, and so our material is not based off specific questions or copyrighted material that appear on the USMLE, ABSITE or any other examination. By following the content outline published by the NBME and FSMB or American Board of Surgery, we are able to prepare students and residents for the broader practice of medicine and surgery, not specific material that has appeared on prior examinations.
We have a high ethics standard and undertake our work with pride and professionalism. We are in full accordance with the NBME, FSMB, and American Board of Surgery and follow all professional and ethics standards. You will find that our review material will help you become a more knowledgeable physician and surgeon, and that through repetition and practice of these essential concepts, you will become a better student. By taking this honest approach to education, and through your hard work, your patients will reap the benefits and higher scores will come naturally.
What is your policy on Shipping and Returns?
Shipping Policy
Once you place an order on our website, it is processed and verified by Google. This process can take up to 2 business days to complete, and occasionally takes longer in certain cases. If you purchased the review course, we will e-mail you instructions on how to access your account. If you do not receive this e-mail, you can also access them by clicking on the 'Login' button at the top of the page or by reviewing the Account section in this FAQ.
Textbook orders are placed with our publisher and will typically ship via USPS Priority Mail or UPS Ground Mail within 3-5 business days. It may take up to two weeks in extraordinary circumstances for you to receive the printed copy of the textbook. Most customers will receive their textbook within one week of placing their order. Tracking information is available on request. Please contact us if you have not received your shipment within two weeks. You may review the shipping policy of our publisher at http://www.lulu.com/en/help/shipping_faq.
Return Policy
You may return unopened items purchased at Surgisphere Corporation within 3 days of the original delivery for store credit at our discretion. You are responsible for all return shipping costs and may be charged a restocking fee of 10 percent unless the shipment is a result of our error. No returned merchandise will be accepted without a Return Material Authorization (RMA). We will issue you store credit within 10 days of receiving the returned item. You are eligible for a refund of your online subscription only if it is requested within 3 days of purchase and if you have not created an account on our website. A 10% early termination fee will be assessed for all online subscription refunds and store credit will be issued; shipping and handling costs will not be refunded. Our publisher also has its own return policy, which you may view at http://www.lulu.com/en/help/returns_policy. Due to these restrictions, all textbook orders are final once the order is completed.
Ship authorized returns to the address below. Any shipments without an RMA will be refused.
Surgisphere Corporation
3604 Witherspoon Blvd
Suite 111
Durham, NC 27707
What is your Privacy Policy?
Privacy Notice
Updated August 1, 2008
Table Of Contents:
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
The Information We Collect:
This notice applies to all information collected or submitted on the Surgisphere Corporation website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
E-mail address
Phone number
Institutional affiliation
On some pages, you can submit information about other people. For example, if you tell a friend about a product, you will need to submit the recipient's e-mail address. In this circumstance, the types of personal information collected are:
The Way We Use Information:
We do not use the information you provide about yourself with outside parties except to the extent necessary to complete an order placed through our website.
We use the information you provide about someone else when placing an order only to e-mail them about the product they may be interested in. We do not share this information with outside parties except to the extent necessary to complete that request. Information you provide to us may be used to satisfy a valid request from a legal entity, from a professional licensing board, or any other formal requests sent to us in writing that we deem to be appropriate.
We use return e-mail addresses to answer the email we receive. Such addresses are not shared with outside parties.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of junior residents and Z number of senior residents filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we do not use or share the personally identifiable information provided to us online with third-parties without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by e-mailing us your request and sending us a notarized letter with the specific data you are requesting and proof of identity. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please send us an email by completing the contact form located on the customer support page.
What are your Terms and Conditions?
TERMS AND CONDITIONS
Updated August 1, 2008
Legal Agreement
The Terms and Conditions set forth in this document apply to all visitors ("you" or "user") to the Surgisphere Corporation ("Site") and constitute a binding, legal agreement ("Agreement") between you and the Surgisphere Corporation ("Surgisphere"). These Terms and Conditions governs your use of the Surgisphere Site. Please read the entirety of the Terms and Conditions carefully.
User Accounts
You are permitted to create a single, personal user account on this website by completing the registration process. You are required to keep your username and password private and to prevent the use of your account by anyone other than yourself. Attempting to use your user account to contact other members of this Site, displaying profane or inappropriate messages, disparaging or discrediting Surgisphere, posting illegal or restricted information, taking part in unprofessional conduct, using this Site excessively or from more than one computer, or other actions that we may deem to be inappropriate may result in suspension or cancellation of your account without refund.
Disclaimer
THIS SITE AND ALL OF ITS RELATED CONTENTS, THE PRINTED TEXTBOOKS, AND ALL OTHER MATERIAL RELATED TO OR PRODUCED BY THE SURGISPHERE CORPORATION ARE PROVIDED ON AN "AS IS" BASIS WITHOUT ANY WARRANTY OF ANY KIND. SURGISPHERE HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPLICIT OR IMPLIED, INCLUDING WITHOUT LIMITATION ALL CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. NEITHER SURGISPHERE NOR ANY OF ITS EXECUTIVES, OWNERS, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, CONSULTANTS, OR ANY AUTHORIZED REPRESENTATIVES SHALL BE LIABLE FOR DAMAGES ARISING OUT OF THE USE OR PERFORMANCE OF THIS SITE, OR THE CONTENTS OF THIS SITE AND ASSOCIATED PRODUCTS. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY APPLYING TO ALL KINDS OF DAMAGES OF ANY KIND, AND INCLUDES WITHOUT LIMITATION ALL DIRECT, INDIRECT, CONSEQUENTIAL, COMPENSATORY, LOSS OF OR DAMAGE TO PERSON OR PROPERTY. THE USER IS HEREBY NOTIFIED THAT TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS MAY BE PRESENT. THE CONTENTS OF THIS SITE SHOULD NOT BE CONSTRUED AS MEDICAL ADVICE AND A QUALIFIED PRACTITIONER SHOULD BE CONSULTED BEFORE STARTING, MODIFYING, OR ENDING ANY CLINICAL INTERVENTION. THE MAXIMUM LIABILITY OF THE SURGISPHERE CORPORATION SHALL BE LIMITED TO THE PURCHASE PRICE OF THE PRODUCT.
Waiver, Covenant Not To Sue
This is a legally binding Release, Waiver, Discharge and Covenant Not to Sue (collectively, "Release"), made voluntarily by you, on your own behalf, and on behalf of your heirs, executors, administrators, legal representatives and assigns (hereinafter collectively, "Releasor," or "you", which terms shall also include Releasor's parents or guardian, if Releasor is under 18 years of age) to the Surgisphere Corporation.
As the Releasor, you fully recognize that the Surgisphere Corporation does not require me to participate in this Activity. With informed consent, and for valuable consideration received, including assistance provided by the Surgisphere Corporation, as the Releasor, you agree to assume and take on yourself all of the risks and responsibilities in any way arising from or associated with this material, and you release the Surgisphere Corporation and all of its affiliates, divisions, departments and other units, committees and groups, and its and their respective governing boards, officers, directors, principals, trustees, legal representatives, members, owners, employees, student volunteers, agents, administrators, assigns, and contractors (collectively "Releasees"), from any and all claims, demands, suits, judgments, damages, actions and liabilities of every name and nature whatsoever, whenever occurring, whether known or unknown, contingent or fixed, at law or in equity, that you may suffer at any time arising from or in connection with the review course, including any injury or harm to others (collectively "Liabilities"), and you agree to defend, indemnify, and save Releasees harmless from and against any and all Liabilities.
As the Releasor, you recognize that this Release means you are giving up, among other things, all rights to sue Releasees for injuries, damages or losses you may incur. You also understand that this Release binds my heirs, executors, administrators, legal representatives and assigns, as well as yourself. You agree that this Release shall be governed for all purposes by North Carolina law, without regard to such law on choice of law.
You have read this entire Release. You fully understand the entire Release and acknowledge that you have had the opportunity to review this Release with an attorney of your choosing if you so desire, and you agree to be legally bound by the Release.
Trademarks
SURGISPHERE, CLINICALREVIEW, the Surgisphere logo, the Clinical Review logo, and any other trademarks on the Surgisphere Site are trademarks owned by the Surgisphere Corporation. You may not use these trademarks in any manner whatsoever, including on the products or services of others, in a way that creates confusion regarding the source or sponsor of a product, and in any disparaging or discrediting manner. These trademarks may not be reproduced in print or electronic media, including forum or bulletin board systems.
Single Copy License
The contents of this Site are copyrighted and any unauthorized access or use is a copyright, trademark, and legal violation. You may store a single copy of the information found on this Site on a single personal computer for non-commercial, internal use. This is a license only, not a transfer of title. You may not modify or reverse engineer this content, remove any copyright notices, transfer the content to another person, repackage, or resell the information in any way, shape, or form. This Site and its contents are protected by worldwide copyright laws and provisions.
Links
You may link to the home page of the Surgisphere Corporation (www.surgisphere.com) and the Clinical Review home page (www.clinicalreview.com). Any other links or means to circumvent our copy protection and limited access areas of the website are strictly prohibited.
Governing Law
These Terms and Conditions shall be governed by the laws and regulations of the State of North Carolina. With your purchase, you agree to submit to the exclusive jurisdiction of the courts of the State of North Carolina and waive any objections to such courts.
Termination
If any part of these Terms and Conditions are suspended or canceled, the Disclaimer shall survive any such termination.
How can I contact you?
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